Shipping & Returns

Shipping

Most orders will be processed the same day they are received. Most orders are shipped either via USPS Ground from ProRai™ Diamond Tools headquarters in California. A valid street address is required (no P.O. Boxes). For all shipping methods, customers give ProRai™ Diamond Tools authorization to charge for this service. Deliveries and shipping are not available on Sundays and Holidays. Shipping is currently available in US and Canada only. For requests to ship elsewhere, contact us at info@proraitools.com.

Cancellations/Returns

All sales are final. Orders cannot be cancelled or returned without the written approval of the Seller. Claims must be made within 5 days of receipt of merchandise. Product must be in its original condition and packaging. A 25% restocking fee will be applied to all approved returns, regardless of delivery status.